Shipping Policy 

Processing Times

All balms are handmade in small batches to ensure freshness. Please allow 2–4 business days for your order to be processed and packed before shipping. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

We ship worldwide via Australia Post or another nominated carrier. Standard and express shipping options will be displayed at checkout. Delivery times vary depending on location. Most orders within Australia arrive in 2–7 business days, while international delivery may take 7–21 business days depending on destination and customs clearance. Delivery times are estimates only and may be subject to delays outside of our control.

Customs, Duties & Taxes

International customers are responsible for any customs duties, VAT, import taxes, or handling fees charged by their country. These costs are not included in your order total or shipping fee and must be paid by the customer upon delivery. Myabalm is not responsible for delays caused by customs processing.

Tracking Your Order

A shipping confirmation email with tracking information will be sent once your order has been dispatched. If you do not receive tracking details, please check your spam or junk folder or contact us at myabalm@gmail.com.

Delivery Issues

Please ensure your shipping details are correct at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to resend it.

Damages in Transit

If your order arrives damaged, please contact us at myabalm@gmail.com within 48 hours of delivery with photos of the damage. We will assess the issue and arrange a replacement or refund if applicable. For more details, please see our Refund/Returns Policy